by Nelson Andres Montero Ramirez
ABSTRACT
This article analyzes the impact of digitalization on the efficiency of local public administration in Latin America, from an innovation and governance perspective. Through a systematic review of the literature based on the PRISMA methodology, 29 studies retrieved from Scopus and Web of Science (WoS) were examined, of which 15 met the inclusion criteria related to Latin American institutional affiliation, thematic relevance, and publication period from 2023 onwards. The results show that digitalization can generate significant improvements in administrative efficiency when articulated with solid governance models, adequate technological infrastructure, institutional leadership, and organizational capacities oriented to change. The research reviewed highlights advances in process automation, reduction of response times, optimization of resources, strengthening of transparency, citizen participation and strategic use of data. However, limitations linked to infrastructure gaps, digital inequality, lack of specialized talent and regulatory fragmentation are also identified, which heterogeneously affects the effectiveness of digitalization at the local level. Overall, the findings allow us to conclude that digitalization is a key element for the modernization of Latin American local governments, as long as it is integrated into inclusive, ethical, and sustainable governance strategies that promote the creation of public value.
